Booking carpet cleaning shouldn’t feel like gambling blindfolded. Yet somehow, it often does. You Google, click, and next thing you know, there’s a stranger dragging a noisy machine across your rug like it owes him money. That’s not the kind of surprise you need. More info!
Start by checking if the business actually exists offline. A real address. A working number. Not just a Facebook page run from someone’s cousin’s spare room. Give them a call. Listen closely. If the line sounds like it’s bouncing off a satellite, or if the person answering sounds like they just woke up, keep scrolling.
Don’t let pretty websites fool you. Skip the testimonials with five glowing words and look for actual stories. Independent review sites are your friend. Read the cranky ones. They usually reveal more than the happy customers do. If five people say their house smelled like burnt hair afterward, believe them.
Ask the blunt questions. Are they insured? If not, walk away. One mistake with the wrong chemical, and your wool carpet could turn into crunchy toast. A real cleaner won’t flinch when you ask about public liability or product safety. If someone fumbles that answer, you don’t want them near your floors.
Techniques matter too. Steam cleaning. Dry methods. Eco-safe sprays. Each has its place, but not all carpets can handle the same treatment. Some firms use one-size-fits-all machines that blast everything the same way. If they can’t explain why they’re using a particular method, that’s your cue to move on.
Beware of jargon overload. If you start hearing phrases that sound like they came out of a sci-fi manual, ask for a simpler version. It’s your home. You deserve clear, no-nonsense answers. If they can’t explain things without turning it into a chemistry lesson, that’s a red flag.
And pricing? Ask upfront. Don’t wait until your hallway’s half-wet to find out deodorizing costs extra or stairs aren’t included. Ask if they charge per room, per square meter, or per sigh of frustration.
You’re not asking for a miracle. Just someone who knows how to clean a carpet without turning it into a disaster. Common sense, clear answers, and a good phone connection go a long way.
Carpet Cleaners North Shore
119 Fiddens Wharf Rd, Killara NSW 2071
(02) 8310 7640